Hyperbole? I think not. I only received two presents for Christmas and this is the saga of Macy's poor quality merchandise and poorer still customer service.
My dear husband who loves me wanted me to have new cookware for Christmas. He found a coupon for and good deal at Macy's (though we prefer JCPenney's) and purchased Macy's own line of cookware: Tools of the Trade Cookright.
The day after Christmas, we had the ceremonial disposal of the old cookware and I opened the new box. Inside I found a skillet (or frying pan for those North of the Mason Dixon line) which was stained orange. Oh dear! Never fear, my husband called the store, took the skillet away, and came home with a shiny new skillet.
So, I cooked, but to my dismay, my cookware changed colors.
Yes, I kept the stove on Low to Medium. Yes, I always keep food or liquid in the cookware while it's cooking.
I used three skillets and one pot and three out of four changed colors inside.
On New Year's Eve, we took the box back to the store, but while I boxed the cookware up, I noticed a thing that didn't belong: a Martha Stewart strainer!
Things were not as they should be at the store either. Instead of listening to our problem, George repeatedly told us to purchase a much more expensive cookware set. I think my husband would have done so, but I said it was not fair to have to spend more money just because the product doesn't work. We left with a new set of Cookright and a bad taste in our mouth.
At home, my husband emailed the company as they request on their receipts. We have had no response.
I hoped the new set would be better.
Alas, it was not.
This is after turkey bacon and scrambled eggs.
Again, my husband and I went to Macy's. This time we asked for a manager.The manager drummed his fingers on the counter while I told him of our past experiences. He then offered us one other brand as a replacement. However, the new set was not at all equal to what we were returning: fewer pieces, metal instead of glass lids, shorter diameter on each piece.
My husband and I are not difficult customers; we just wanted some cookware so we accepted the replacements. We were made to feel like we had no other options.
Of the whole experience, it was the customer service, not the cookware, which was so unbearable. I can't imagine why anyone would shop at a department store with worse customer service than Walmart. We certainly won't be going back.
In a poor economy, good deals and friendly service can increase a company's sales. It's a shame Macy's doesn't seem to understand that.
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